American Fast Freight: Resources

Effective 5/14/19 through 5/20/19

Ocean Fuel Surcharge (FSC)
Southcentral Alaska Steamship: 29%
Southeast Alaska Barge: 8%
Kodiak: 29%
Puerto Rico: 34.50% / $55 minimum (whichever is greater)
Hawaii

Guam

33%

33%

 

Truck Fuel Surcharge (FSC)
ALCAN Highway: 35.90%
Alaska Intrastate: 31.40%
Continental U.S.: 31.40%

 

Destination Anchorage, AK”:

Departure Ports Departs Transit Days
TACOMA, WA WED/FRI 4 DAYS
*CUTOFF IS NOON THE DAY OF SAILING

Destination Fairbanks, AK:

Departure Ports Departs Transit Days
TACOMA, WA WED/FRI 4 DAYS
*CUTOFF IS NOON THE DAY OF SAILING

Destination Soldotna, AK:

Departure Ports Departs Transit Days
TACOMA, WA WED/FRI 4 DAYS
*CUTOFF IS NOON THE DAY OF SAILING

Click on the appropriate link to download the form you want. These forms are in Adobe PDF format and require FREE Adobe Reader software. If you don’t have Adobe Reader software, you can download it here.

Keep From Freezing Service Waiver of Liability (Opt-Out)

As an authorized representative of the Company listed below, with authority to enter into this agreement, the Company hereby waives Keep From Freezing Protective Service (KFF). By declining KFF, I/WE accept all responsibility for the condition of the product received at its final destination. By waiving KFF the Company also agrees to hold American Fast Freight, Inc., harmless against any and all damage or loss asserted by Company and further agrees to defend and indemnify American Fast Freight against any claims filed by any other party, due to a freezing of the product. We understand that this waiver encompasses the time period beginning approximately in October and ending approximately in April, depending on weather conditions, and will remain in effect in perpetuity, until such time that we choose to opt-in, and it is our responsibility at that time to alert American Fast Freight, Inc. of our intention to opt-in by filling out the KFF Waiver Termination Form.

Keep From Freezing Service Waiver of Liability Termination Form (Opt-In)

As an authorized representative of the Company listed below, with authority to enter into and terminate agreements on behalf of the Company, I/WE hereby determine “Keep From Freezing” (KFF) protective service is required for the shipment of our commodity/s. On behalf of the Company, I/WE hereby officially terminate the KFF Waiver Agreement entered with American Fast Freight, Inc. effective the date listed below and I/WE agree to any related KFF service charges to keep commodity/s protected from the effective date forward.

Click on the appropriate link to download the form you want. These forms are in Adobe PDF format and require FREE Adobe Reader software. If you don’t have Adobe Reader software, you can download it here.

We are pleased that you are considering joining us at American Fast Freight, Inc. Our employees are our most important asset, so we commit to provide employees with a positive, productive work environment, and opportunities for personal satisfaction and growth.

Job Opportunities:

We have a number of positions available spanning from Alaska to Hawaii to Puerto Rico. Please visit our jobs board page for all available opportunities.

EMPLOYMENT OPPORTUNITIES

Job Duties and Responsibilities as shown above may be changed from time to time by management, and/or ownership of AFF. We make changes from time to time to maximize employee strengths, provide for additional growth opportunities, and improve on overall company performance.

American Fast Freight Customer Question Answer Board

The American Fast Freight Customer Question Answer Board is an ongoing effort to answer further questions about the shipping process that customers may have. We strive to provide relevant timely information to our customers and we hope this board will help. Please reach out to us with comments or questions on our contact page if your question is not answered here.

Quote Related Questions

Q: How do I request a quote?
A: Please contact us at 1-800-642-6664, email us at affquotes@americanfast.com, or request a quote online here.

Q: Do we ship vehicles?
A: No, we do not ship vehicles. We recommend that you contact Matson at 1-800-4MATSON.

Q: Can we clear customs?
A: No, we do not clear customs.

Q: Do we ship Household Goods?
A: Yes, we do ship household goods. Our division American Relocation Services specializes in moving Household Goods in and out of the state of Alaska. Please visit our division American Relocation Services for an immediate quote or give them a call at 907-561-5166

Q: Do we package freight or provide pallets?
A: Yes and no. We can provide pallets for your use at our terminals, but we do not offer a freight packaging service. However, we have a household good relocation division called American Relocation Services in Anchorage that is able to provide supplies and packaging services for your household goods shipment. Please visit our division American Relocation Services for an immediate quote or give them a call at 907-561-5166

Q: What insurance do you offer?
A: Standard Liability Insurance and Shipper’s Interest Insurance. For more information on insurance, please see our Bill of Lading and Tariff.

Q: What is your minimum charge?
A: All of our rates are based on dimensions, weight/cube, origin and destination.

Q: How is your freight quote calculated?
A: Freight quotes are calculated based on commodity, dimensions, and weight/cube.

Q: How and when do I pay for my shipment?
A: If you would like to fill out a credit application, please contact us at 1-800-642-6664, email us at affcredit@americanfast.com or fill out a credit application here. Another option is to speak with a credit and collections department representative who will be in contact with you for payment after your freight has shipped. If you are picking up your freight at one of our facilities, payment can be made at the time of pick-up. Payment must be received prior to freight delivery and freight charges are calculated with cash or check terms. Credit cards will incur an additional fee.

 

Customer Service Questions

Q: How do I arrange a pick-up for my freight?
A: Please contact us at 866-998-1000 or request a pick-up online here.

Q: How do I track my freight?
A: Please contact us at 1-800-642-6664, email us at customerservice@americanfast.com or visit our tracking page.

Q: What are the transit times and cutoff times?
A: Our transit and sailing schedule is located on our Services page.

Q: How do I fill out a bill of lading?
A: If you are having difficulty filling out a Bill of Lading (BOL), please email customerservice@americanfast.com or contact us at 1-800-642-6664. One of our customer service representatives will be happy to assist you.

Q: How do I file a claim?
A: Please contact us at 1-800-642-6664, email claims@americanfast.com, or click here to access our credit and claims page.

Q: Where do you ship to?
A: We ship to Alaska, Hawaii, Guam, and Puerto Rico. Our sister company Caribbean Shipping Services can ship all over the world. If you aren’t shipping to Alaska or Hawaii/Guam, feel free to reach out to Caribbean Shipping Services.

Q: What is the current fuel rate?
A: The current fuel rate is variable and can change at times. Our current fuel rate is listed here.

Q: What is your holiday schedule?
A: Our holiday sailing schedules are typically posted to our website and sent via an e-newsletter a few weeks prior to the holiday.

Appointment Scheduling Procedures Fife Terminal

divisions-header

American Fast Freight has newly defined receiving and Appointment Scheduling Procedures Fife Terminal in Fife, WA. Please see our instructions below.

1.) Please direct any questions or concerns to our Dispatch/Traffic/Transportation Department.

2.) American Fast Freight Fife terminal is now scheduling appointments for received loads. All other loads will be loaded on a first come, first served basis.

3.) Appointments need to be scheduled a minimum of 24 hours in advance. Appointments can by made at 253-926-5034 or by email our Receiving Office.

4.) Information Needed to Book an Appointment (See our Appointment Quick sheet)

  • Contact person and information
  • Dry/Reefer/Flatbed
  • Piece(s), Pallet(s), Drum(s), etc. count & weight
  • Time they are looking for
  • Consignee information when available
  • Vendor
  • Inbound carrier (Pro# is a plus)*Customer’s that contact the booking desk to schedule pickup or who have a standing pickup schedule do not need to make appointments.

5.) Hours for Appointments and Delivery

Dry
Mon – 6AM to 3:30PM
Tue – 6AM to 5:30PM
Wed – 5AM – 1PM
Thur – 6AM to 5:30PM
Fri – 5AM to 1PM

Reefer
Mon – 6AM to 3:30PM
Tue – 6am – 3:30PM
Wed – 5AM to 12PM
Thur – 6AM to 3:30PM
Fri – 5AM to 12PM

Flatbed
Mon – 8AM to 3:30PM
Tue – 7:30AM to 3:30PM
Wed – 7:30AM – 1PM
Thur – 7:30AM to 3:30PM
Fri – 7:30AM to 1PM

6.) To receive the driver must have a Bill of Lading with these required fields complete. (See our BOL Quick sheet)

  • Origin/Shipper Company, Bill to and Consignee:
    • Names, Addresses, Cities, States, Zips & Phone #s
  • Notify Upon Arrival Party (if applies)
    • Names, Addresses, Cities, States, Zips & Phone #s
  • Charges:
    • Prepaid, collect, 3rd party, driver collect, cash on delivery (cash or certified)
  • Quote number and reference number’s – as required on the invoice for payment (if applies)
    • PO/Order/Shipper #
  • Shipment Details
    • Number of units I.E Pallets, pieces, etc.
    • Description and class
    • Weight
      • AFF may verify and/or reweight packages to verify stated weights
  • Hazardous material information
  • Signature

7.) Notify AFF, on a separate Bill of Lading, per item that requires unique temperatures. If you have any questions regarding Appointment Scheduling Procedures Fife Terminal, please reach out to our Receiving Office at the contact info at 253-926-5034 or by email Receiving Office.