Sample Fulfillment (CMC): Sample Center Program

Overview:

Over the past two decades we have processed millions of sample orders from our state-of-the-art warehouse and distribution sites strategically located in the US and Europe. Using the latest technology in distribution logistics and our proprietary software systems, we handle everything from sample order processing, labeling, material handling, to inventory management, and client reporting.

Order Entry

We’ll take it from here. Once the product arrives at CMC it is entered into our state-of-the-art tracking and processing system. We provide the highest possible quality control available in the sample fulfillment industry, because samples are all we do. Product specifications entered into our inventory system, and bar codes are created and applied to the product. We also monitor the product’s shelf life in our inventory system.

Inventory

Never worry about inventory management again. We handle everything from monthly forecasting, to monitoring expiration dates, to ordering more product when stock gets low. Let CMC handle the storage requirements. The product will be stored in the appropriate temperature controlled or segregated hazard area for that particular chemical. We offer flammable, oxidizer, clean room, refrigerated or freezer storage as required. CMC meets all National Fire Protection Association Standards.

Packaging

The products are packaged into sample containers which meet the appropriate specifications. CMC clients select from over 175 containers or we will source a special package at their request. Labels include the company name, logo, text and lot number. Our electronic Sample Guide system provides detailed handling, quality, packaging and shipping instructions for each product. We also provide several options for producing client product labels at our facilities.

Order Processing

Chemical Marketing Concepts will establish a dedicated 800 number for the client and take orders directly from their customers. The calls are answered by our courteous and professional customer service representatives using the client’s company name, so that our involvement is transparent to their customers. Orders may also be received through our secure sample order website. CMC also accepts orders via e-mail or from our clients’ websites. CMC captures all marketing data, including market area, application, source of the call, quality concerns, hot prospects, requests for technical assistance or literature, phone number and e-mail. CMC reduces needed manpower and fixed costs by freeing personnel to focus on taking and servicing revenue orders, instead of requests for samples.

Freight Logistics

All shipping services are not created equal. Expertise and insight is needed to navigate this industry. for example few know that Federal Express will not ship white powder to India, but DHL will. Chemical Marketing Concepts is familiar with carrier regulations and limitations, and we know which is best suited for each type of shipment based on destination and chemical classification. CMC ships both hazardous and non-hazardous products to domestic and international destinations. All shipments comply with appropriate transportation regulations. CMC employees are trained and certified for small package chemical shipments. We provide all required documentation and labeling. Chemical Marketing Concepts provide comprehensive shipping reports and reconcile freight accounts to ensure that clients are receiving the services paid for and are being invoiced correctly. Take advantage of our repackaging and shipping expertise. We’ll do more than fill sample requests. Chemical Marketing Concepts can also assist in packaging and shipping of small revenue orders. Client’s customers can pay by credit card, or clients can set up an entry port so that Chemical Marketing Concepts can do the billing directly on the client’s system.

Reporting

We keep our client’s customers informed every step of the way. After an order is shipped, all related information such as carrier and tracking numbers are transferred into our database. A detailed e-mail confirmation is sent to them to let them know the sample is on the way! This email can be customize to include technical service and sales contact numbers for future reference. An additional copy of the e-mail can be sent to the sales or marketing personnel. We work with our clients to develop customized sample reporting for the specific program. Shipment data is available on our secure CustomerCenter web site and may be sorted and downloaded as needed. The database contains all shipment data and may be sorted by application, product or sales territory. The product sample is often the first contact a potential customer has to observe a company’s product quality, packaging, labeling, shipping, communication and service capabilities. Each sample is an opportunity to provide a good “first impression” to a prospective customer. Chemical Marketing Concepts was founded and remains singularly focused on providing unsurpassed service in chemical sampling and logistics for our clients.