Top Tips to Properly Receiving Freight 5/19/15

On April 18, 2015, The National Motor Freight Traffic Association (NMFTA) announced a rule change that reduced the time shippers are allowed to report concealed damage or concealed shortage to the carrier from 15 days to 5 days.

What does this rule change mean?

Concealed damage refers to the damage done to the shipment that cannot be seen when delivery is first accepted. The rule also refers to concealed shortage which is the internal piece-count discrepancies between the actual freight and the related paperwork.

To minimize the impact of this time-frame change, shippers are advised to receive and inspect freight properly, and, if necessary, file a claim in a correct and timely manner.

Tips to receiving freight properly:

  • Check over the delivery receipt to make sure there aren’t any services listed that weren’t used: lift gate, inside delivery, residential, etc.
  • Inspect freight prior to signing the POD.
    • Be careful to note concerns with the packaging material, the product itself, and the piece count (if possible). Please note that signing “subject to inspection” is the same as signing it free and clear (or no issues noted).
      • If no damages are found:
        • Bring your freight into your facility and immediately perform another inspection to confirm no overages, shortages, or damages. Do not wait to notify your carrier as you only have 5 business days to do so
      • If damages are found:
        • If there are signs of damage, overage, or shortage make sure to note all issues on the POD before signing, being as specific as possible (type of damage, piece count, product #, etc.). Then proceed through the claims process.

If you have any questions or concerns about how this new policy change will affect your specific business process or if you have any general questions about freight handling best practices please feel free to call 1-855-412-0200.