Linden Bulk Transportation LLC: Core Values

Safety

At Linden Bulk, we are proud of our exemplary safety record and the recognition we have received as a result. Linden’s safety processes are constantly monitored and reviewed for further opportunities for improvement, and we maintain a “Satisfactory” rating from the Department of Transportation.

Linden Bulk understands the challenges CSA brings, and we’ve positioned ourself to ensure compliance and improvement in all the seven BASICS.

Safety Award Process:

In 1993, we instituted a safety award process to recognize our colleagues for their performance in key safety areas. Those colleagues meeting the criteria of “no chargeable incidents” for 12 continuous months are recognized and rewarded for their performance. This process continues today with many, many recipients!

The areas monitored for compliance include:

  • Vehicle accidents
  • Safety related moving or log violations
  • Safety related customer or public complaints
  • Workers compensation
  • Excessive absenteeism or suspension
  • No spills of or damage to products handled

Security

We are acutely aware of the heightened concerns regarding the security of chemical transportation, especially hazardous materials. Below are some of the processes in place to ensure security. We will communicate and share any changes and improvements made to these processes as well as any new procedures put into place.

Linden Bulk is a member of C-TPAT and has a fully implemented security plan in accordance with CFR 49 Part 172.

Some of the key elements to enhanced security include:

  • Full cooperation with all authorities
  • Detailed security processes
  • Thorough hiring process
  • Minimum of three forms of identification – two photos
  • Facility security using closed circuit TV (CCTV)
  • In-transit & parking procedures
  • Receiving & shipment verification
  • Communications network

Quality

Service is the lifeblood of any organization; everything flows from and is nourished by it. Recognizing that “error-free service is the right of every customer,” our commitment to total customer satisfaction is evident in all the processes in which we work. All Linden employees and partners are fully trained to ensure that “Quality Comes From The Center Of The Diamond ®”.

We are proud to be ISO 9001 certified. Linden Bulk scrupulously monitors and measures key processes to ensure all objectives are met. Our focus is continuous improvement through teamwork, innovation, creativity, process control and the elimination of waste.

Technology

With a seasoned staff of IT professionals providing computer support, programming, customized reporting and administration of local and wide area networks (LAN/WAN), our IT Department is able to ensure reliable and robust computing services.

Our systems offer the flexibility needed to meet all business and company requirements, which enables Linden and our customers to stay on the leading edge of computer technology. For example, we use EDI (Electronic Data Interchange) technology for several key functions.

We use TMW technology as our main operations system, with subsystems provided by Busch Associates. This team approach has enabled us to enhance our capabilities in the provision of error-free service with sophistication in fleet management, driver management, customer service and billing.

We continue to investigate implementation of on-board computers to enhance the newly implemented TMW system.

We also have SAP experience which enables our team to interface with customers within their own systems. This has expanded our capabilities in providing real-time, accurate reporting.

Capabilities include:

  • Order Receipt Through EDI (204 / 990)
  • Direct Billing Through EDI (210)
  • Delivery Status Reporting (214)
  • Electronic Freight Payment (Auto Pay, Power Track)
  • Electronic Performance & Activity Reporting
  • SAP Experience
  • Electronic Logs
  • Omnitracs

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