By Hans Stig Moller, Chief Executive Officer
This month marks two years since I stepped into the role of CEO at Odyssey. It’s a personal milestone — but more importantly, it’s an opportunity to reflect on the transformation we’ve driven as a company and what that means for our customers moving forward.
Just last month, we celebrated a milestone that perfectly reflects that transformation: cutting the ribbon on our new headquarters in Charlotte, North Carolina. This new home in one of the country’s key logistics hubs represents much more than a change of address — it marks a new chapter for Odyssey, grounded in unity, growth, and a renewed focus on delivering even more value to our customers.
These moments — both personal and organizational — have prompted reflection. Two years have gone by quickly, but they’ve brought with them lasting lessons. As I look back, I see three key shifts that are already creating value for our customers today — and will continue to shape our impact in the years ahead.
Empowering our people to serve our customers better
We believe great customer outcomes begin with great teams. That’s why we’ve focused on hiring proactive, entrepreneurial people who understand how their work connects to the value we deliver every day. We’ve also invested in tools and training that allow our teams to collaborate more effectively and respond faster. The result is a more engaged workforce, equipped to solve complex challenges and move our customers’ businesses forward.
Simplifying the customer experience with One Odyssey
Odyssey was built through a series of acquisitions, creating a strong portfolio of specialized capabilities. But as we grew, we recognized the need to operate more cohesively. One of my top priorities as CEO has been bringing all parts of our business together under a unified strategy, brand, and culture. For our customers, that means more integrated solutions, faster communication, and a more consistent experience across every touchpoint.
Putting customer success at the center of everything
We know our growth depends on the success of our customers. That’s why customer outcomes are the lens through which we evaluate every decision — from how we invest in technology to how we measure performance. We continue to build long-term partnerships based on trust, transparency, and initiative. Our goal is to anticipate customer needs, not just react to them.
Looking ahead
As I guide Odyssey into its next chapter, I remain grounded in the principles that have driven our progress so far: building strong teams, operating as a united organization, and staying relentlessly focused on customer success. The transformation we’ve begun isn’t about internal milestones—it’s about making Odyssey a stronger, more valuable partner to our customers.
Thank you for being part of the journey.
