Odyssey FAQ The following are answers to frequently asked questions. If you have a question about our logistics company that is not listed here please email us. Who is Odyssey Logistics? Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics solutions provider with a freight network exceeding $3B globally. Odyssey improves its customers’ supply chain performance through a proprietary, predictive global technology platform, an international network of logistics engineering experts and specialized processes that drive quality, safety and sustainability. Its Door-To-Done® approach to complex global logistics helps ensure products are delivered through a safe, secure and environmentally responsible system. In addition to being certified by the American Chemistry Council as a Responsible Care® partner company and a leader in Jones Act transportation, Odyssey offers a broad portfolio of services including intermodal, over-the-road trucking, warehousing, global forwarding, managed services and consulting. Serving multifaceted, intricate logistics needs, Odyssey operates in high-barrier-to-entry markets with specialized transportation services that include bulk truck, ISO Tank, railcar and tanker, as well as food-grade product lines. Odyssey also prioritizes giving back to the community by supporting various organizations, including Project Outreach and Junior Achievement®. Who are all of Odyssey's subsidiaries? Odyssey’s family of industry leading companies provides a complete suite of domestic and international logistics services. With more than a century of experience among them, the company’s team of industry veterans offers logistics company and consultative expertise that extends reach and delivers competitive advantage. Our subsidiaries include: Intermodal: Optimodal, Inc. – Chemical ISO Tank Odyssey FoodTrans LLC – Food Grade ISO Tank CMI Logistics LLC – Intremodal Metals Interdom LLC – Intermodal Ocean Container Trucking: Odyssey Specialized Logistics LLC – Flatbed and Warehouse Odyssey Overland LLC – Bulk Brokerage Linden Bulk Transportation LLC – Bulk Tank Trucking Capital Transportation Solutions LLC – Ground Transportation (LTL/TL) Managed Services & Consulting: Managed Logistics Services (MLS) & Consulting Chemical Marketing Concepts LLC – Sample Fulfillment International Services: Odyssey International Services Inc. International Freight Forwarding Customs Brokerage NVOCC Domestic Freight Forwarding: American Fast Freight – Alaska Services Caribbean Shipping Services – Caribbean Services Hawaii Ocean Transport – Hawaiian Services Warehousing & Distribution: Grand Worldwide Logistics – Freight All Kinds & RailCar Metals Warehousing & Distribution Odyssey Specialized Logistics LLC & CMI Advanced Logistics Technology: Web Integrated Network (WIN) What solutions does Odyssey provide and how do I get a quote? Whether clients need intermodal, trucking, international transportation management or managed services, our global logistics experts can provide cost-effective solutions backed with exceptional customer service. Get a quote here Our clients range from those who work with one mode in one industry to those who have multiple modes across a number of industries. They are all supported with account management that is second to none and an unparalleled extensive multimodal carrier network. Intermodal: Chemical ISO Tank – Optimodal, Inc. Food Grade ISO Tank – Odyssey FoodTrans LLC Metals – CMI Logistics LLC Ocean Container – Interdom LLC Trucking: Flatbed and Warehouse – ADS Logistics Co., LLC Bulk Brokerage – Odyssey Overland LLC Bulk Tank Trucking – Linden Bulk Transportation LLC Ground Transportation (LTL/TL) – Capital Transportation Solutions LLC Managed Services & Consulting: Sample Fulfillment – Chemical Marketing Concepts LLC Odyssey Consulting Managed Logistics Services International Services: International Freight Forwarding – Odyssey International Services Inc. Customs Brokerage NVOCC Domestic Freight Forwarding: Alaska Services – American Fast Freight Caribbean Services – Caribbean Shipping Services Hawaiian Services – Hawaii Ocean Transport Warehousing & Distribution: Freight All Kinds & RailCar – Grand Worldwide Logistics Metals Warehousing & Distribution Advanced Logistics Technology: Web Integrated Network (WIN) What if I have a question or issue with an existing shipment or project (need tracking, payment information, technical issue etc.) ? We are here to help! To expedite your request, please complete the customer service form here to submit your request to the team best able to assist. If you already know the specific Odyssey business unit or location that you need, you can find a detailed list of location based based contact information here. How do I become an approved carrier for Odyssey? If you are an asset-owning carrier interested in joining our network, complete the form here to initiate our carrier qualification review. Carriers meeting our qualification criteria will be contacted within approximately 21 business days. Please note that Odyssey is not accepting, nor will we respond to, “Become a Carrier” submissions from Brokers. Any further questions please email: CarrierServices@odysseylogistics.com How large/expansive is Odyssey's carrier network? Partnering with Odyssey delivers leverage across an enormous network of carriers. Currently, we transport $60 billion in cargo across the industrial and the consumer products sectors, and that dollar value and diversity in markets continue to grow. As a logistics company with contacts for more than 500,000 over-the-road lanes and service in over 100 ports, national and international, we’re facilitating the growth of our clients. Can Odyssey manage every aspect of my logistics? Yes. As a logistics company with broad reach, Odyssey can manage every aspect of the logistics supply chain – from inbound sourcing and delivery logistics through outbound shipment, handling, consolidation, deconsolidation, distribution and delivery of end products. Services range from truck, rail and multimodal transportation to freight forwarding, customs brokerage, and import and export services across borders and between North America and ports throughout the world. Additionally, Odyssey offers sample and small shipment distribution to locations anywhere in the world. We can service virtually any industry, with extensive specialty in the chemical, metals and food markets. Learn more here. What safety programs/policies does Odyssey have in place? Odyssey Logistics & Technology takes very seriously its responsibility for safety in all aspects of its business and operations. At all levels of the organization, we are committed to uphold the highest standards with regard to safety, health, the environment, and security. As a statement of our commitment, Odyssey has adopted the Corporate Policy set forth here. Odyssey has also been accepted into the American Chemistry Council’s Responsible Care® partnership program and has adopted the American Chemistry Council’s Responsible Care® guiding principles. What does it mean when referring to Odyssey as an “asset light” company? With the exception of a few business units, Odyssey arranges the movement of our clients’ goods in client- or carrier-owned equipment. And, by including carriers already being used by our clients into our network model, we have the ability to negotiate better rates for clients and benefit carriers at the same time, remaining neutral and free of any potential conflicts of interest. This approach also expands our capacity, broadening our access to carriers and enabling us to design efficient routes and respond swiftly to issues that may challenge the on-time delivery of products to our clients’ customers. Does Odyssey handle the shipping of personal items? No, Odyssey does not typically handle the one time shipment of personal items or personal car transport. I have a question about employment verification or the status of my job application Please direct all careers related questions to our HR team: Phone: 1-833-HR WORKS email: HR@odysseylogistics.com Learn more on our careers page The American Chemistry Council (ACC) extends the Responsible Care ethic and management practices through the entire chemical supply chain. An EPA – Industry partnership launched in 2004 in which logistics companies, shippers and carriers voluntarily self-regulate and commit to using equipment that meets increased fuel efficiency and decreased carbon emissions specifications. The collaboration helps the environment and lowers costs. The ‘Customs-Trade Partnership Against Terrorism’ program initiated in 2001 that was designed to support the highest level of cargo security through strategic importers (road, rail, sea) broker partnerships through actions that improve security without hampering international trade.