ODYSSEY’S FAQs THE FOLLOWING ARE ANSWERS TO FREQUENTLY ASKED QUESTIONS. If you have a question about our logistics company that is not listed here please email us. BlockABOUT ODYSSEYSERVICE & SHIPMENTS Who is Odyssey Logistics? Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics solutions provider with a freight network exceeding $3B globally. Odyssey improves its customers’ supply chain performance through a proprietary, predictive global technology platform, an international network of logistics engineering experts and specialized processes that drive quality, safety and sustainability. Its Door-To-Done® approach to complex global logistics helps ensure products are delivered through a safe, secure and environmentally responsible system. In addition to being certified by the American Chemistry Council as a Responsible Care® partner company and a leader in Jones Act transportation, Odyssey offers a broad portfolio of services including intermodal, over-the-road trucking, warehousing, global forwarding, managed services and consulting. Serving multifaceted, intricate logistics needs, Odyssey operates in high-barrier-to-entry markets with specialized transportation services that include bulk truck, ISO Tank, railcar and tanker, as well as food-grade product lines. Odyssey also prioritizes giving back to the community by supporting various organizations, including Project Outreach and Junior Achievement®. Who are all of Odyssey's subsidiaries? Odyssey is made up of four divisions, Intermodal, Transport & Warehouse, Freight Forwarding and Managed Services. Each division is made up of the industry’s leading companies with more than a century of experience among them. Our services provide our clients with a complete suite of domestic and international logistics services. Our Door-To-Done method guarantees our customers with complete service from start to finish through all modes of transportation and logistics planning. Intermodal Odyssey Rail Intermodal Odyssey Metals Intermodal Odyssey Tank Intermodal Odyssey Warehouse Intermodal Transport & Warehouse Odyssey Specialized Transport & Warehouse Odyssey Bulk Tank Warehouse Odyssey Consumer Warehousing Freight Forwarding Odyssey Hawaii Odyssey Alaska Odyssey Caribbean Odyssey International Forwarding Managed Services Odyssey Enterprise Managed Services Odyssey Brokerage Managed Services Odyssey Fulfillment Managed Services Odyssey Freight All Kinds Managed Services What Solutions does Odyssey provide and how do I get a quote? Whether clients need intermodal, trucking & warehousing, freight forwarding or managed services, our logistics logistics experts can provide cost-effective solution backed with exceptional customer service. Click here to see our full-suite of solutions a crossed multiple industries. Connect with one of our experts and get a quote here. Can Odyssey manage every aspect of my logistics? Yes. As a logistics company with broad reach, Odyssey can manage every aspect of the logistics supply chain – from inbound sourcing and delivery logistics through outbound shipment, handling, consolidation, deconsolidation, distribution and delivery of end products. Services range from truck, rail and multimodal transportation to freight forwarding, customs brokerage, and import and export services across borders and between North America and ports throughout the world. Additionally, Odyssey offers sample and small shipment distribution to locations anywhere in the world. We can service virtually any industry, with extensive specialty in the chemical, metals and food markets. Learn more here. What if I have a question or issue with an existing shipment or project (tracking, payment information, technical issue, etc.)? We are here to help! To expedite your request, please complete the customer service form here to submit your request to the team best able to assist. If you already know the specific Odyssey business unit or location that you need, you can find a detailed list of location based based contact information here Does Odyssey handle the shipping of personal items? No, Odyssey does not typically handle the one time shipment of personal items or personal car transport. BlockCARRIER NETWORK WORKING AT ODYSSEY How large/expansive is the Odyssey carrier network? Partnering with Odyssey delivers leverage across an enormous network of carriers. Currently, we transport $60 billion in cargo across the industrial and the consumer products sectors, and that dollar value and diversity in markets continue to grow. As a logistics company with contacts for more than 500,000 over-the-road lanes and service in over 100 ports, national and international, we’re facilitating the growth of our clients. How do I become an approved carrier for Odyssey? If you are an asset-owning carrier interested in joining our network, complete the form here to initiate our carrier qualification review. Carriers meeting our qualification criteria will be contacted within approximately 21 business days. Please note that Odyssey is not accepting, nor will we respond to, “Become a Carrier” submissions from Brokers. Any further questions please email: CarrierServices@odysseylogistics.com What solutions does Odyssey provide and how do I get a quote? Whether clients need intermodal, trucking & warehousing, freight forwarding or managed services, our logistics logistics experts can provide cost-effective solution backed with exceptional customer service. Click here to see our full-suite of solutions a crossed multiple industries. Connect with one of our experts and get a quote here. What safety programs/policies does Odyssey have in place? Odyssey Logistics & Technology takes very seriously its responsibility for safety in all aspects of its business and operations. At all levels of the organization, we are committed to uphold the highest standards with regard to safety, health, the environment, and security. As a statement of our commitment, Odyssey has adopted the Corporate Policy set forth here. Odyssey has also been accepted into the American Chemistry Council’s Responsible Care® partnership program and has adopted the American Chemistry Council’s Responsible Care® guiding principles. Questions regarding employment verification or job application status. Please direct all careers related questions to our HR team: Phone: 1-833-HR WORKS email: HR@odysseylogistics.com Learn more on our careers page AmdThe American Chemistry Council (ACC) extends the Responsible Care ethic and management practices through the entire chemical supply chain.specifications. The collaboration helps the environment and lowers costs. AmdAn EPA – Industry partnership launched in 2004 in which logistics companies, shippers and carriers voluntarily self-regulate and commit to using equipment that meets increased fuel efficiency and decreased carbon emissions specifications. The collaboration helps the environment and lowers costs. AmdThe ‘Customs-Trade Partnership Against Terrorism’ program initiated in 2001 that was designed to support the highest level of cargo security through strategic importers (road, rail, sea) broker partnerships through actions that improve security without hampering international trade.